Listen Labs

Listen Labs is an AI market research platform that runs customer interviews with an AI moderator, so brands and product teams can get qualitative depth at the speed and sample size of a survey. It covers the whole study: design, recruiting, interviewing, analysis and reporting. Its main difference from most research tools is that the AI conducts the interviews itself, rather than only analyzing recordings that humans collected.

What is Listen Labs used for?

Listen Labs is used whenever a team wants to know what people think and why, without scheduling dozens of calls by hand.

• Drafting a study's objectives, questions and probes from a short research goal
• Recruiting participants from a large global panel or from your own customer list
• Running AI-moderated interviews with follow-up questions, 24 hours a day, in more than 120 languages
• Testing concepts, prototypes, messaging and ad creative before launch
• Running usability tests where participants share their screen
• Tracking brand health and perception on a regular cadence

Who Listen Labs is best for

Listen Labs suits consumer brands, market research and insights teams, UX researchers and product managers at mid-size and large companies that run research often and need answers in days, not weeks. It also helps teams that need niche B2B or expert audiences. Small startups running a handful of interviews a quarter, or researchers who need human moderators for sensitive topics, may be better served by doing calls themselves.

Listen Labs pricing

As of October 2026, Listen Labs does not publish prices on its website. Access starts with a demo booked using a work email, and pricing is quoted for your research volume and needs. Participant recruitment costs may depend on the audience you need, so ask for those details during the demo. The company also lists enterprise-grade controls throughout the platform.

Limitations to keep in mind

• No public pricing, free plan or self-serve trial
• AI moderation trades some human rapport for speed and scale
• Panel quality and incidence matter, so niche audiences may take longer to fill

Listen Labs vs alternatives

Dovetail is the better choice if your team already runs its own interviews and needs a central repository to tag, analyze and share them. Looppanel focuses on automatic notes and analysis for user interviews that researchers moderate themselves. Marvin offers a similar research repository with AI analysis for UX teams. Listen Labs wins when the bottleneck is running interviews at all, since it recruits and moderates for you and then builds the deliverables.

Tips for getting started with Listen Labs

Start with a concrete decision, such as choosing between two concepts, rather than a broad discovery question, so you can judge the output against a real choice. Review the AI-drafted interview guide carefully and add the probes your team cares about. Read a handful of full transcripts alongside the summary report to check that the highlighted themes reflect what participants said.

Listen Labs FAQ

Is Listen Labs free?

No. Listen Labs is a paid platform, and pricing is provided after you book a demo with a work email.

What is Listen Labs used for?

Listen Labs is used to run AI-moderated customer interviews at scale for market research, concept testing, message testing, usability testing and brand tracking.

Can Listen Labs interview people in other languages?

Yes. Listen Labs says its AI moderator runs interviews globally in more than 120 languages.

What is the best alternative to Listen Labs?

Dovetail is a strong alternative if you run your own interviews and need analysis, while Looppanel and Marvin suit UX teams that moderate sessions themselves.