niia
VerifiedAI receptionist that books salon appointments over WhatsApp around the clock
Product preview
niia
What it is
niia is an AI booking assistant built for salons, spas and multi-branch beauty businesses. It connects to WhatsApp Business and replies to client messages at any hour, checking live availability and confirming bookings in the chat. Clients can reschedule or cancel by replying, and an automatic waitlist offers freed-up slots to the next person. The assistant uses the salon's own service menu and prices to answer questions, replies in more than 60 languages and flags complex conversations so staff can step in. Bookings sync to Google Calendar, and owners get a shared inbox and analytics dashboard. Plans start at $84 a month after a 14-day free trial.
Key features
- WhatsApp booking and rescheduling
- Replies in 60+ languages
- Automatic waitlist for cancellations
- Google Calendar sync
What we liked
- + Clients book without an app or account
- + Answers use your own menu and prices
- + Staff can take over any chat
Worth noting
- · Built for salons, not general businesses
- · No permanent free plan
Editor's notes
More context from AI BirdView
Salon owners spend a lot of time answering the same booking questions while their hands are busy with clients. niia takes that load off by handling WhatsApp conversations itself, from checking open slots to confirming the appointment. Its focus on one industry shows in the details, like answers that reference your real service list and a waitlist that fills cancelled slots on its own.
- Books, reschedules and cancels appointments directly inside WhatsApp, with no app for clients to install
- Replies in more than 60 languages, including Arabic, Hindi and Tagalog, according to the company
- Two-way reminders that let clients move an appointment just by replying
- An automatic waitlist that offers freed-up times to the next client
- A shared inbox, analytics dashboard and Google Calendar sync, with an API for outside booking systems
It is best for independent salons, spas and multi-branch beauty businesses whose clients already message them on WhatsApp. A practical tip: before going live, load your full service menu with accurate durations and prices, since the assistant relies on that information to quote and schedule correctly, and use the 14-day trial to review how it handles your busiest days.
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