Botpress

Botpress is an AI agent platform that helps companies build support agents able to answer questions and complete multi-step tasks, then hand off to humans when needed. It has been building conversational software for years, and today it combines a visual builder, an agent runtime and its own AI helpdesk. The distinguishing detail is pricing by conversation instead of by seat, which matters for teams that want many people reviewing agent work without buying licenses.

What is Botpress used for?

Botpress is used to automate support work that normally needs a human agent. Typical uses include:

• Resolving refunds, order corrections and account updates through connected systems
• Answering product and policy questions from knowledge bases
• Storing and looking up structured data in Botpress tables
• Deploying the same agent to web chat, WhatsApp and Slack
• Escalating to human agents with the conversation history and steps already tried
• Running Botpress Desk as an AI helpdesk or layering it over Zendesk or Intercom

Who Botpress is best for

Botpress suits support leaders, conversation designers and developers at startups and mid-size companies that want more control than a plug-in chatbot offers. Agencies building bots for clients also use it. Teams that need voice support should look at the Enterprise plan, which is where the voice channel appears, and very small businesses that just need a simple FAQ widget may find the paid tiers expensive.

Botpress pricing

As of October 2026, Botpress has a free plan with 100 conversations a month, 3 AI agents, 3 seats and small storage caps, with no top-ups or overages and community support. The Plus plan costs $150 per month billed annually with 250 conversations included, extra packs of 100 for $65, unlimited agents and $25 of AI spend. The Team plan costs $750 per month billed annually with 1,500 conversations, packs of 100 for $50, unlimited seats and $150 of AI spend. A storage add-on is $40 per month. Enterprise is custom and adds dedicated support, an uptime SLA, a security review and a voice channel.

Botpress limitations

• The free plan stops at 100 conversations, with no way to buy more without upgrading
• Listed paid prices assume annual billing
• Voice is only included on Enterprise
• Building complex agents in Studio takes time to learn

Botpress vs alternatives

Tidio is the better choice for small ecommerce stores that want live chat plus an AI agent at a lower entry price. Manychat suits marketers running sales and lead capture on Instagram, Messenger and WhatsApp. re:tune is quicker for a chatbot trained on your website and documents. Relevance AI is broader, covering agents for sales and operations rather than support conversations. Botpress wins when you want a configurable support agent with escalation, multiple channels and pricing that does not grow with seats.

Tips for getting started with Botpress

Build your first agent on the free plan around one common task, such as order status, and connect the real system it needs. Load a focused knowledge base instead of your entire site so answers stay precise. Set escalation rules early and test them in the emulator before publishing to WhatsApp or web chat. Track conversations per month before choosing Plus or Team.

Botpress FAQ

Is Botpress free?

Yes, Botpress has a free plan with 100 conversations per month, 3 AI agents and 3 seats. Paid plans start at $150 per month billed annually.

What channels does Botpress support?

Botpress agents can be deployed to web chat, WhatsApp and Slack, with more channels and integrations listed in the Botpress Hub. Voice is offered on the Enterprise plan.

Does Botpress charge per seat?

No. Botpress prices paid plans by conversations and AI spend rather than by seat, and the Team plan includes unlimited seats.

Botpress vs Tidio: which is better?

Botpress is better for building custom support agents with complex tasks and escalation, while Tidio is simpler and cheaper for small stores that want live chat with AI.