Chatbase

Chatbase is a no-code AI agent builder that lets businesses create a support or sales agent trained on their own content and deploy it on a website, in messaging apps, over email or on the phone. It became popular as one of the simplest ways to put a custom AI assistant on a website, and has since grown into a fuller support product with actions, procedures and a shared inbox for human handoff. Its appeal is speed: a small team can have a working agent the same day.

What is Chatbase used for?

Most teams use Chatbase to answer repetitive customer questions around the clock and route the rest to people. It is also used for pre-sales product guidance and internal help.

• Training an agent on company content, catalog details and policies, then setting its role and guardrails
• Embedding a chat widget on a website or deploying to Slack, Meta apps and WhatsApp
• Handling inbound support email and phone calls with the same agent
• Running plain-language procedures with actions such as order status, invoices and plan changes
• Comparing models from several providers in the playground before going live
• Reviewing topics, sentiment and trends in analytics, and taking over chats in the helpdesk view

Who Chatbase is best for

Chatbase fits small and mid-sized businesses, SaaS startups, agencies building bots for clients, and ecommerce shops that want an AI agent without a long implementation. It is a good choice when the main need is accurate answers from existing content plus a few simple actions. Large enterprises with complex workflows across many back-end systems may outgrow it and need a more customized platform.

Chatbase pricing

As of October 2026, the Chatbase pricing page lists three self-serve plans on yearly billing: Hobby at $32 per month with 700 message credits, Basic at $120 per month with 4,000 credits and Business at $400 per month with 15,000 credits, each with one agent. Each plan has a 7-day trial, and the page does not list a free plan. Add-ons include extra credits at $40 per 1,000, extra agents at $300 per year and branding removal at $1,188 per year. Enterprise pricing is custom and adds SSO, HIPAA eligibility, audit logs and SLAs.

Limitations to keep in mind

• Message credits can run out quickly on busy sites, which pushes you into add-ons or a higher plan
• Each plan includes one agent, so multi-brand setups get expensive
• Complex workflows need well-written procedures and working integrations to be reliable
• Removing the Chatbase branding is a separate yearly charge

Chatbase vs alternatives

ChatbotsAI and Assistly offer similar website assistants trained on your pages and files, and can be cheaper for very small sites. re:tune is worth comparing if you want more flexibility to build custom chatbots and agents for different uses. Tidio is the better pick if you also want a full live chat inbox for a human team. Chatbase wins when you want a quick self-serve agent that works across website, WhatsApp, email and voice with a choice of models.

Tips for getting started with Chatbase

Start the 7-day trial with your most-read help pages and policies, not every document you own, then add content where answers fall short. Write guardrails for topics the agent should never handle, like legal or medical advice, and set a clear handoff path. Test several models in the playground on the same questions before choosing one. Watch credit usage in the first week to pick the right plan.

Chatbase FAQ

Is Chatbase free?

No. Chatbase does not list a free plan, but each paid plan has a 7-day trial. Paid plans start at $32 per month billed yearly.

What is Chatbase used for?

Chatbase is used to build AI agents trained on a company's content that answer customers on websites, WhatsApp, Slack, email and phone.

Is Chatbase safe to use with company data?

Chatbase lists SOC 2 Type II, GDPR and HIPAA compliance, encrypts data at rest and in transit, and says customer data is not used to train models.

What is the best alternative to Chatbase?

ChatbotsAI and Assistly are close no-code alternatives for website assistants, while Tidio suits teams that also need live chat.