Rep AI

Rep AI is an AI sales and support agent for online stores that starts conversations with shoppers when their behavior suggests they are stuck, then answers questions, recommends products and resolves support issues. Its angle is timing: instead of a chat bubble greeting everyone, it reacts to signals like comparing products, repeated browsing or exit intent. The same agent then follows up through email, Instagram, Facebook and WhatsApp.

What is Rep AI used for?

Ecommerce brands use Rep AI to lift conversion on their storefront and cut repetitive support tickets with one tool. It is trained on the brand's catalog, policies and tone.

• Detecting hesitation, comparisons and exit risk, then opening a contextual chat
• Guiding shoppers to the right product and suggesting complementary items to raise order value
• Answering order tracking, returns and policy questions before they become tickets
• Handling Instagram and Facebook DMs, comments and story replies, plus WhatsApp chats
• Managing tickets in a unified AI-first helpdesk inbox, currently in beta
• Reviewing insights on unanswered questions, drop-off reasons and competitor mentions

Who Rep AI is best for

Rep AI suits direct-to-consumer brands on Shopify or WooCommerce that care as much about conversion rate as support deflection, such as beauty, apparel and home goods stores with large catalogs. Marketers and heads of ecommerce tend to get more from it than pure support teams. Stores with very little traffic will not generate enough behavioral data for the proactive features to matter.

Rep AI pricing

As of October 2026, Rep AI's pricing page describes plans that grow with your store and cover AI sales and support across website, email, social and WhatsApp, but it does not list plan names or prices. Every plan starts with a 14-day free trial with no credit card required, and the site advertises a 5x ROI guarantee. Enterprise options are available through a demo, so contact sales for a quote that matches your traffic.

Limitations to keep in mind

• Without published prices, it is hard to compare costs before a sales call
• The helpdesk and omnichannel features are labeled beta
• Vendor-reported conversion lifts will vary with your traffic and catalog
• Proactive chat needs careful tuning so it does not feel intrusive

Rep AI vs alternatives

Tidio is the simpler choice if you mainly want live chat with an AI agent at published prices. Manychat is better for brands whose sales happen mostly in Instagram and Facebook DMs, with automation flows built around social campaigns. Shopify Sidekick helps merchants run the store admin rather than talk to shoppers. Sabato fits brands that want phone support automated. Rep AI wins when you want one agent focused on converting hesitant website visitors while also handling support across channels.

Tips for getting started with Rep AI

Use the 14-day trial during a normal sales period, not a holiday spike, so you can compare conversion rates fairly. Load complete product data, including sizing and ingredient details, since recommendations depend on it. Start with a few behavioral triggers on high-traffic product pages, then expand. Review the unanswered questions report weekly and add the answers to your product pages too.

Rep AI FAQ

Is Rep AI free?

No, but Rep AI offers a 14-day free trial on all plans with no credit card required. Paid plan prices are quoted rather than published.

Does Rep AI work with Shopify?

Yes. Rep AI integrates with Shopify, as well as WooCommerce, Klaviyo and Salesforce among more than 175 integrations.

What is Rep AI used for?

Rep AI is used by online stores to convert hesitant shoppers with AI conversations and to automate support across chat, email, social and WhatsApp.

What is the best alternative to Rep AI?

Tidio is a simpler live chat and AI agent option, and Manychat is better for brands that sell mainly through Instagram DMs.