Yuma AI

Yuma AI is an AI customer support platform for ecommerce brands that plugs into your helpdesk and resolves tickets such as order tracking, returns and refunds on its own. Its main differentiator is billing: Yuma only charges for a full resolution, a ticket it handled from start to finish without any human involvement. It also extends beyond support with agents for product page questions and social media moderation.

What is Yuma AI used for?

Ecommerce support teams use Yuma to automate the bulk of their post-purchase inbox and free agents for complex or high-value conversations. It reads order data and acts in connected systems.

• Resolving where-is-my-order tickets with real-time carrier data
• Processing returns, refunds, cancellations, subscription changes and address edits
• Applying credits or discounts in Shopify according to your handbook rules
• Answering sizing, compatibility and ingredient questions on product pages with Sales AI
• Replying to routine comments, hiding spam and flagging churn signals on Facebook and Instagram
• Turning an uploaded SOP into tested playbooks with Yuma 2.0

Who Yuma AI is best for

Yuma is aimed at direct-to-consumer brands with meaningful ticket volume, often tens of thousands of tickets a year, that already run a helpdesk such as Gorgias. It suits teams that want predictable cost per resolved ticket and are comfortable signing an annual contract. Small shops with a few hundred tickets a month will find the minimum commitment too high.

Yuma AI pricing

As of October 2026, Yuma uses outcome-based pricing with 12-month commitments and illustrative annual prices paid upfront. The Starter plan is listed at $14,400 per year for about 12,000 resolutions, around $1.20 each, with $1.50 per over-quota ticket on monthly plans. Growth is $40,000 per year for about 48,000 resolutions, and Scale is $90,000 per year for about 120,000 resolutions. Above that, rates drop toward a $0.55 floor. Sales AI, Social AI, Voice AI and custom integrations are priced separately.

Limitations to keep in mind

• Annual commitments paid upfront are a big step for smaller brands
• Sales, Social and Voice agents add separate costs on top of support
• Automation rates depend on how clean your policies and integrations are
• It is built for ecommerce, so it is not suited to SaaS or service businesses

Yuma AI vs alternatives

Sabato is a better fit if your customers mostly call rather than email, since it runs a managed AI phone agent for ecommerce. Tidio is the budget pick for small stores that want live chat and an AI agent on a monthly plan. Shopify Sidekick helps merchants run their store admin, not answer customers. Robylon handles multichannel support for businesses beyond retail. Yuma wins for growing DTC brands that want ticket resolution priced only on fully automated outcomes.

Tips for getting started with Yuma AI

Use Yuma's ROI calculator with your real ticket counts before talking to sales, so you can size the right resolution bundle. Write down your handbook rules for delays, refunds and credits, since those drive what the agent can do on its own. Start with order status and returns, which usually make up the largest share of tickets, then add Sales AI once support is stable.

Yuma AI FAQ

Is Yuma AI free?

No. Yuma AI has no free plan; outcome-based plans start at $14,400 per year on a 12-month commitment.

How does Yuma AI pricing work?

Yuma AI only bills for full resolutions, meaning tickets it handled end to end with no human touch, and escalations are not charged.

Does Yuma AI work with Shopify?

Yes. Yuma AI connects to Shopify and your helpdesk, and can take actions such as applying credits or updating orders.

What is the best alternative to Yuma AI?

Tidio is a cheaper option for small stores, while Sabato suits brands whose support volume comes mostly by phone.